All my items didn't ship, and I received a partial refund
XIOMIE strives to fill all orders 100%. If XIOMIE can’t fulfill your entire order we will refund you for the items that have not shipped. Orders not fulfill will be refunded back to your credit card.
How much do you charge for shipping?
Shipping and handling charges depend on the shipping method you choose. Your shopping cart will display all of your shipping options and costs from USPS.
We frequently offer free shipping and the order value threshold may vary. Free shipping is only available to the 48 contiguous states. For Hawaii and Alaska air shipping rates will apply for these orders the Shipping Fees displayed in Checkout may not apply, and Customer Service will contact you to discuss a final Shipping Fee. This final Shipping Fee will need to be paid via credit or debit before your order will be processed and shipped.
Thank you for your understanding, and for your orders!
Free shipping orders can only be shipped to one address
How do you handle missing packages?
Please note, Xiomie.com is not responsible for lost, missing or stolen packages once the courier has picked up the package from our facility and is in route. Xiomie customer service will assist you in filing a claim with the courier.
I just placed an order. How long before it will be shipped?
Orders are shipped via USPS or FedEx depending on the shipping option that was picked. We ship Monday through Sunday from our warehouse in Massachusetts and we do our best to process orders within 1 to 3 business days of ordering. We do reserve the right to hold and confirm an order if we believe there is indication of inaccurate information. Typical shipping times for basic FedEx shipping ranges from 2 to 5 business days while USPS will take 4 to 8 business days. FedEx 2 day will take 3 business days and FedEx overnight will take 2 business days. Not every shipping option is available for every destination. We do ship to Hawaii and Alaska however air shipping rates will apply.
How do I check the status of my order?
You can check the status of you order by logging into your account. If you have any questions about your order you can contact customer service at firstname.lastname@example.org or call us at 888-792-7075 during our normal business hours.
Can I have my order shipped outside of the United States?
At this time the only regions we ship outside of the US is Puerto Rico, International Economy Arrives in 3 - 7 business days with a tracking number. Please note, you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees.
Please call us at 1-888-792-7075 immediately or e-mail us at email@example.com. with your order # and the reason for the cancellation. Although we cannot guarantee it, we will make every effort to cancel the order before it begins processing. In the event your order has begun processing, please read our return policy
XIOMIE will only accept returns for items in an 'as good as new' condition. This means the items must be shipped back to us either exactly as you received them. This means items must come with all original undamaged packaging, labels and tags must still be attached. you will be assessed a 15% restock charge for return and refused delivery and applicable shipping charges. There must be no signs of dirt, stains, scuffs, or anything that indicates the products were worn outside of just trying them on. If you have questions or concerns about your item's condition, we will gladly help you out. Online returns must be processed within 30 days of the receipt. All items being returned must be placed into a box to be returned back to Xiomie. If you purchase footwear the shoe box must go into another box and the shipping labels must go on the outside of the box.
If I need to return an item do I need to pay postage?
Yes, you are responsible for shipping charges back to our facility.
How do I exchange a product?
XIOMIE does not offer exchanges online. You must contact customer service to issue a return authorization and place a new order for the correct item.
What if I have a damaged item or something different from what I ordered?
If you received the wrong product, or if it arrives defective or damaged in transit, please contact customer service within 5 days of receipt so we can resolve the problem. We do inspect all our products before they ship, In these rare cases we will cover return shipping. We will reship the item if available or refund you in full.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
RETURNS SHOULD BE SENT TO :
XIOMIE PERFUMES & MORE
61 RAYMOND ST.
WORCESTER, MASS. 01607