Return & Refund Policy
XIOMIE will only accept returns for items in an 'as good as new' condition. This means the items must be shipped back to us either exactly as you received them. This means items must come with all original undamaged packaging, labels and tags must still be attached. you will be assessed a 15% restock charge. There must be no signs of dirt, stains, scuffs, or anything that indicates the products were worn outside of just trying them on. If you have questions or concerns about your item's condition, we will gladly help you out. Online returns must be processed within 30 days of the receipt. All items being returned must be placed into a box to be returned back to Xiomie. If you purchase footwear the shoe box must go into another box and the shipping labels must go on the outside of the box.
If I need to return an item do I need to pay postage?
Yes, you are responsible for shipping charges back to our facility.
How do I exchange a product?
XIOMIE does not offer exchanges online. You must contact customer service to issue a return authorization and place a new order for the correct item.
What if I have a damaged item or something different from what I ordered?
If you received the wrong product, or if it arrives defective or damaged in transit, please contact customer service within 5 days of receipt so we can resolve the problem. We do inspect all our products before they ship, In these rare cases we will cover return shipping. We will reship the item if available or refund you in full.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
"PLEASE EMAIL US YOUR RETURN TRACKING NUMBER"
Returns Should be sent to :
Xiomie Perfumes & More
61 Raymond ST.
Worcester, Mass. 01607