Return, Cancel & Refund Policy
CANCEL:
Please call us at 1-888-792-7075 immediately or e-mail us at sales@xiomie.com. with your order # and the reason for the cancellation. Although we cannot guarantee it, we will make every effort to cancel the order before it begins processing. In the event your order has begun processing, please read our return policy
RETURNS:
Xiomie Perfumes & More will only accept returns for items good as new condition. This means the items must be shipped back to us exactly as you received them. This means items must come back with the double box to protect the fragrance original box. labels and tags must still be attached. all applicable shipping charges will be deducted from your credit or debit card. there must be no signs or anything that indicates the products was use. If you have questions or concerns about your item's condition, we will gladly help you out. Online returns must be processed within 14 days of the receipt.
If I need to return an item do I need to pay postage?
Yes, you are responsible for shipping charges back to our facility.
How do I exchange a product?
Xiomie Perfumes & More does not offer exchanges online. You must contact customer service to issue a return authorization and place a new order for the correct item.
What if I have a damaged item or something different from what I ordered?
If you received the wrong product, or if it arrives defective or damaged in transit, please contact customer service within 2 days of receipt so we can resolve the problem. We do inspect all our products before they ship out of our warehouse, In these rare cases we will cover return shipping. We will reship the item if available or refund you in full.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
"PLEASE EMAIL US YOUR RETURN TRACKING NUMBER"
Returns Should be sent to :
Xiomie Perfumes & More
61 Raymond ST.
Worcester, Mass. 01607
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