Shipping Policy

SHIPPING:

All my items didn't ship, and I received a partial refund

Xiomie Perfumes & More strives to fill all orders 100%. if xiomie perfumes & more can’t fulfill your entire order we will refund you for the items that have not shipped. Orders not fulfill will be refunded back to your credit card.

How much do you charge for shipping?

Shipping and handling charges depend on the shipping method you choose. Your shopping cart will display all of your shipping options and costs from USPS.

We frequently offer free shipping and the order value threshold may vary. Free shipping is only available to the 48 contiguous states and Puerto Rico. For Hawaii and Alaska air shipping rates will apply for these orders the Shipping Fees displayed in Checkout may not apply, and Customer Service will contact you to discuss a final Shipping Fee. This final Shipping Fee will need to be paid via credit or debit, before we processed and shipped your order thank you for your understanding.

Credit Card Verification:

For credit card verification you must enter your billing address exactly as it appears on your credit card statement. the shipping address you wish to ship must match your billing and credit card address.

How do you handle missing packages?

Please note, xiomie perfumes & more is not responsible for lost, missing or stolen packages once the courier has picked up the package from our facility and is in route. xiomie perfumes & more customer service will assist you in filing a claim with the courier.

I just placed an order. How long before it will be shipped?

Orders are shipped via UPS, we ship Monday through Friday from our warehouse in Massachusetts and we do our best to process orders within 1 To 2 business days of ordering. We do reserve the right to hold and confirm an order if we believe there is indication of inaccurate information. Typical shipping times for UPS will take 2 to 3 business days.

How do I check the status of my order?

You can check the status of you order by logging into your account or checking your Email, we send you a tracking number once it shipped out. If you have any questions about your order you can contact customer service at sales@xiomie.com or call us at 888-792-7075 during our normal business hours.

Can I have my order shipped outside of the United States?

We only ship and do business strictly in The United States.