All my items didn't ship, and I received a partial refund
XIOMIE strives to fill all orders 100%. If XIOMIE can’t fulfill your entire order we will refund you for the items that have not shipped. Orders not fulfill will be refunded back to your credit card.
How much do you charge for shipping?
Shipping and handling charges depend on the shipping method you choose. Your shopping cart will display all of your shipping options and costs from USPS.
We frequently offer free shipping and the order value threshold may vary. Free shipping is only available to the 48 contiguous states. For Hawaii and Alaska air shipping rates will apply for these orders the Shipping Fees displayed in Checkout may not apply, and Customer Service will contact you to discuss a final Shipping Fee. This final Shipping Fee will need to be paid via credit or debit before your order will be processed and shipped.
Thank you for your understanding, and for your orders!
Free shipping orders can only be shipped to one address
How do you handle missing packages?
Please note, Xiomie.com is not responsible for lost, missing or stolen packages once the courier has picked up the package from our facility and is in route. Xiomie customer service will assist you in filing a claim with the courier.
I just placed an order. How long before it will be shipped?
Orders are shipped via USPS or FedEx depending on the shipping option that was picked. We ship Monday through Friday from our warehouse in Massachusetts and we do our best to process orders within 2 business days of ordering. We do reserve the right to hold and confirm an order if we believe there is indication of inaccurate information. Typical shipping times for basic FedEx shipping ranges from 2 to 5 business days while USPS will take 4 to 8 business days. FedEx 2 day will take 3 business days and FedEx overnight will take 2 business days. Not every shipping option is available for every destination. We do ship to Hawaii and Alaska however air shipping rates will apply.
How do I check the status of my order?
You can check the status of you order by logging into your account. If you have any questions about your order you can contact customer service at email@example.com or call us at 888-792-7075 during our normal business hours.
Can I have my order shipped outside of the United States?
At this time the only regions we ship outside of the US is Puerto Rico and Canada, International Economy (5-10 business days) Only.